One of the most important things about being a realtor is remembering that you are helping every customer and client realize a dream. Buyers, sellers, renters or investors — each one comes to me for assistance to turn a dream, wish or desire into reality. There are various times in a person’s life where they need a realtor – some are just starting out, some are downsizing. There are those that need us to help them move to the next big step and others who need us to help them when they are in a difficult financial situation. Some folks are relocating and some families are handling an estate. At whatever point they are at people seek a realtor they can trust.
A realtor needs to develop a skill set that not only gets the job done, but inspires confidence and dependability along the way. Seven qualities to look for when consulting a realtor include:
- Listening Skills – Does your realtor listen when you are asking questions or expressing your opinion? Does your realtor respond to your needs and respect your input? Does your realtor provide time for you to ask for additional information along the way? Does your realtor ask you questions that show that he or she is truly understanding your situation?
- Communication Plans – Has your realtor spoken with you about how you are most comfortable communicating? Have they asked if you prefer email or phone calls, what time of day is best for you and how often you would like to be contacted?
- Knowledge of the Market – Has your realtor met with you to talk about the market your property is in or the market you are hoping to move into? Have they given you an overview of the market in terms of price, inventory, average days a property is on the market for, etc.?
- Tactics & Strategies – Has your realtor outlined a plan of what needs to be done to best achieve your goals with actions that will implement that plan? Have they discussed pricing strategies or negotiation strategies with you? Have they discussed what financial information you might need to rent, or the pre-approval process for buyers? Have they asked you if you are a seller if you have your deed and if your property is free & clear? Have they asked if you require any referrals for professionals aside from a realtor that you will need to consult in the process of your real estate transaction?
- Ethics - Did your realtor explain to you and have you sign a disclosure form making it clear who they represent in your real estate transaction? This is the law in New York State and the duty of a realtor to execute with every client and customer. Does your realtor only provide information to you regarding matters of real estate and make it clear that you must consult experts in each field (home inspection, plumbing, electricity etc, legal issues, tax issues) to have your questions answered properly? Does your realtor provide referrals to you of at least three professionals in each area for you to interview on your own?
- Follow Up – Does your realtor respond to you in a timely manner? Does your realtor keep you up to date on submitted offers? Does your realtor provide you with options for you to consider throughout the process – whether buying, selling, renting or investing?
- Getting the Job Done – Does your realtor give you confidence that they will assist you in achieving your goals? Do you feel that your realtor is invested in your success? Do you feel that your realtor is going above and beyond to provide you with information and service? Do you feel your realtor truly cares about your achieving your goals?
I never forget that when someone trusts me to be their realtor they are depending on me not only to help them achieve their real estate goals, but to assist them in realizing their hopes and dreams as well. I love what I do, I love that my job is a helping one and I pride myself on providing quality service to all of my clients and customers.