“To cultivate kindness is a valuable part of the business of life.” – Samuel Johnson
The success of a brand depends on the experience of the brand. Beyond what you do or provide, who you are informs the experience. Set the tone, maintain it, protect it. Up and down, inside and out let the experience of your brand and its people be one based on kindness, integrity, and cordiality. Be recognized not only for what you do and how well you do it, but for who you are and how you make people feel.
The Costs of Workplace Rudeness
Wall Street Journal
by Jennifer Breheny Wallace